Frequently Asked Questions

Welcome to the House of ARKAYURA, a world where artistry, craftsmanship and love come together.

At ARKAYURA, we bring you three beautiful collections: Artistic and Unique Jewellery, Candles and Décor, and Bags and Accessories.

Everything at ARKAYURA is handcrafted and made with love because we believe that the most beautiful things are not merely made, they are created with thought, passion and a little piece of the heart. ARKAYURA, where every creation tells a story.

ARKAYURA offers three main collections: artistic and unique jewellery, handcrafted candles and décor, and a collection of stylish bags and accessories.

Yes. Our products are thoughtfully handcrafted with care, creativity and love. Since many of our products are handmade, slight variations in colour, texture, shape or finish may naturally occur.

ARKAYURA is built around creativity, craftsmanship and emotional connection. Every creation is thoughtfully selected or handcrafted to bring something artistic, beautiful and meaningful to our customers.

ARKAYURA offers artistic and unique jewellery designed for customers who appreciate distinctive, elegant and thoughtfully crafted pieces. Our jewellery collection may include different styles and designs that are updated from time to time.

ARKAYURA offers handcrafted candles and décor pieces in a variety of artistic shapes, designs and styles. These products are created to add beauty, warmth and personality to your home or gifting experience.

Yes. ARKAYURA has a collection of stylish and thoughtfully selected bags and accessories. The available designs and collections may vary from time to time.

You can place an order directly through our website. Select the product you wish to purchase, add it to your cart and complete the checkout process.

ARKAYURA accepts the online payment methods available at checkout through our payment gateway.

Cash on Delivery availability depends on the delivery location and will be displayed at checkout whenever the option is available.

Yes. ARKAYURA delivers across India, subject to courier and PIN code serviceability.

Delivery charges depend on the customer’s delivery location and the applicable shipping rates. The final delivery charge will be displayed during checkout.

Delivery time depends on the destination, courier service and other applicable factors. The estimated delivery timeline will be communicated or displayed during the order process.

Once your order has been dispatched, tracking information will be shared with you through the contact details provided while placing the order.

Cancellation may be possible if your order has not yet been dispatched. Please contact ARKAYURA customer support as soon as possible if you wish to cancel your order.

Please contact ARKAYURA customer support immediately if you need to change your delivery address. An address change may only be possible before the order has been dispatched.

Returns and exchanges are subject to the ARKAYURA return and exchange policy. Please refer to the applicable policy on our website or contact customer support for assistance.

If your product arrives damaged, please contact ARKAYURA customer support as soon as possible. Share your order details along with clear photographs or videos of the product and packaging so that our team can review the issue and assist you.

Please contact ARKAYURA customer support with your order number and clear photographs of the product received. Our team will verify the issue and guide you through the appropriate resolution.

As many ARKAYURA products are handcrafted, slight variations in colour, texture, shape and finish may occur. These natural variations are part of the individuality and charm of handcrafted products.

Always place the candle on a stable and heat resistant surface. Keep it away from children, pets, curtains and other flammable materials. Never leave a burning candle unattended.

Yes. ARKAYURA candles and décor pieces can make thoughtful gifts for birthdays, anniversaries, festivals, celebrations, special occasions and simply to make someone feel loved.

Yes. Our jewellery, candles, décor and bags can be suitable for birthdays, anniversaries, festivals, celebrations, gifting and everyday use, depending on the product.

You can contact ARKAYURA through the customer support details provided on our website. Please keep your order number ready when contacting us regarding an existing order.

If you cannot find the answer to your question here, please contact ARKAYURA customer support. Our team will be happy to assist you.