Terms & Conditions

Welcome to Arkayaura. These Terms & Conditions govern your access to and use of the Arkayaura website, products, services and related features. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Arkayaura

Arkayaura is an online brand offering jewellery, accessories, candles, gift items and other lifestyle products through its website and associated platforms.

For the purpose of these Terms & Conditions, “Arkayaura”, “we”, “us” and “our” refer to Arkayaura, while “you” and “customer” refer to the person accessing the website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, copy, reproduce or interfere with the website or its content.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However:

Actual colours may vary slightly depending on your device or screen settings.
Handmade or handcrafted products may have minor variations in colour, texture, finish or appearance.
Product photographs are for representation purposes and may contain styling elements that are not included with the product unless specifically mentioned.
Measurements and dimensions may have minor variations.

Such minor variations shall not be considered defects.

4. Product Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Arkayaura reserves the right to change product prices, offers, discounts or promotional pricing at any time without prior notice.

The price applicable to an order will be the price displayed at the time the order is successfully placed.

5. Orders

An order placed through the website constitutes a request to purchase the selected product.

Arkayaura reserves the right to accept, reject or cancel an order in circumstances including, but not limited to:

Product unavailability.
Incorrect or incomplete customer information.
Pricing or listing errors.
Suspected fraudulent or unauthorised transactions.
Technical or system errors.
Unforeseen circumstances affecting fulfilment.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Payment

Payments may be made through the payment methods made available on the website.

You agree to provide accurate payment and billing information.

Arkayaura does not store sensitive card or banking information unless expressly stated otherwise. Payment processing may be handled by third-party payment service providers and may be subject to their respective terms and policies.

7. Shipping & Delivery

Orders will be shipped to the address provided by the customer at the time of checkout.

Customers are responsible for ensuring that the delivery address, contact number and other required details are accurate.

Delivery timelines displayed on the website are estimated and may vary due to:

Courier delays.
Weather conditions.
Public holidays.
Regional restrictions.
Natural disasters or other unforeseen circumstances.
Incorrect or incomplete delivery information.

Arkayaura shall not be responsible for delays caused by circumstances beyond its reasonable control.

8. Inspection on Delivery

Customers are encouraged to inspect the package at the time of delivery.

If the package appears visibly damaged, tampered with or opened, the customer should, where possible:

Record an unboxing video.
Take clear photographs of the package and product.
Contact Arkayaura promptly with the relevant order details.

This documentation may be required to process a damage or missing-item claim.

9. Returns & Exchanges

Returns and exchanges shall be governed by Arkayaura’s Return & Refund Policy available on the website.

Depending on the nature of the product, certain items may be non-returnable or non-exchangeable for hygiene, safety or other legitimate reasons.

Products eligible for return or exchange must generally be:

Unused and unworn.
In their original condition.
Returned with original packaging, tags and accessories, where applicable.
Accompanied by proof of purchase/order details.

Arkayaura reserves the right to reject a return or exchange where the product does not meet the applicable return conditions.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact Arkayaura within the period specified in our Return & Refund Policy.

Customers may be required to provide photographs, videos, packaging details and other information necessary to verify the issue.

After verification, Arkayaura may, as applicable, offer a replacement, exchange, refund or other appropriate resolution in accordance with the applicable policy.

11. Cancellation

Orders may be cancelled only within the cancellation period specified by Arkayaura and subject to the order’s processing or shipping status.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed through the applicable payment method.

12. Promotional Offers

Arkayaura may periodically provide discounts, promotional codes, free gifts, special offers or other promotional benefits.

Unless expressly stated otherwise:

Offers cannot be combined.
Promotional offers are subject to availability.
Offers may have specific validity periods.
Arkayaura reserves the right to modify or withdraw an offer at any time.
Promotional benefits may not be exchangeable for cash.

Specific terms displayed with an individual promotion shall prevail over these general provisions.

13. Intellectual Property

All content appearing on the Arkayaura website, including but not limited to:

Brand name and logos.
Product photographs.
Graphics and designs.
Text and descriptions.
Website layout.
Videos and promotional material.

is owned by or licensed to Arkayaura and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any website content without prior written permission from Arkayaura.

14. User-Generated Content

If you submit reviews, photographs, testimonials, feedback or other content to Arkayaura, you represent that you have the right to submit such content.

By submitting content, you grant Arkayaura permission to use, reproduce, display and publish such content for legitimate business, promotional and marketing purposes, subject to applicable law.

Arkayaura reserves the right to remove content that is unlawful, misleading, offensive, abusive or otherwise inappropriate.

15. Website Availability

We aim to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

Maintenance.
Technical issues.
Server or network problems.
Security concerns.
Updates or improvements.
Circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Arkayaura shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how Arkayaura collects, uses, stores and protects personal information.

By using the website, you acknowledge that you have read and understood the applicable Privacy Policy.

18. Third-Party Services

The website may use third-party services such as payment gateways, logistics providers, analytics services or other service providers.

Your use of such services may also be subject to the respective terms and policies of those third parties.

Arkayaura is not responsible for the independent policies or practices of third-party service providers.

19. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the website’s operation.
Use automated systems to scrape or copy website content without permission.
Submit false, misleading or fraudulent information.
Engage in activities that may harm Arkayaura, its customers or its website.

20. Force Majeure

Arkayaura shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, pandemics, governmental restrictions, strikes, transportation disruptions, technical failures, war, civil disturbances or other unforeseen events.

21. Changes to These Terms

Arkayaura may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over Varanasi, Uttar Pradesh, India.