Shipping & Delivery Policy

At ARKAYURA, we strive to deliver your beautiful little treasures safely, securely, and on time. We have partnered with Shiprocket and their network of premium courier partners (such as Delhivery, BlueDart, XpressBees, and Ecom Express) to ensure reliable delivery across India.

1. Order Processing Time

All orders are carefully packed and dispatched from our warehouse within 1 to 2 business days (excluding Sundays and public holidays) after the order is successfully placed and payment is confirmed.

If you place an order on a weekend or public holiday, it will be processed on the next working day.

2. Estimated Delivery Time

Once dispatched, the standard delivery timelines via our courier partners are as follows:

• Tier 1 & Metro Cities: 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 4 to 6 business days.
• Remote Locations (North East, J&K, etc.): 6 to 8 business days.

Please note that these are estimated timelines provided by Shiprocket. Actual delivery times may vary due to local weather conditions, regional restrictions, or courier delays beyond our control.

3. Order Tracking

As soon as your order is shipped, you will receive a tracking link via Email and/or SMS directly from Shiprocket. You can use this link to track the live status of your package. Please allow up to 24 hours for the tracking link to become active after you receive it.

4. Shipping Charges

Shipping charges are calculated dynamically at checkout based on the delivery PIN code and the weight/dimensions of the package. Any applicable free shipping offers will be automatically applied at checkout if your cart meets the required criteria.

5. Serviceable Areas & PIN Codes

We deliver to almost all PIN codes across India through Shiprocket’s extensive network. However, in the rare event that your PIN code is entirely unserviceable by our courier partners, we will notify you promptly and issue a full refund for your order.

6. Failed Delivery Attempts (RTO)

Our courier partners will typically make up to 3 delivery attempts before returning the package to us (Return to Origin). A delivery may fail if:

• The customer is unavailable at the given address.
• The address or phone number provided is incorrect or incomplete.
• The delivery is refused by the recipient.

If a prepaid order is returned to us (RTO) due to customer unavailability or incorrect details, we may deduct the forward and return shipping charges before issuing a refund or attempting a re-shipment.

7. Proof of Delivery (POD) & Package Tampering

All our shipments require a signature or OTP verification upon delivery. Please do not accept the package if the outer seal is broken or tampered with.

If you suspect the package has been tampered with or is missing items, please record a clear unboxing video immediately and contact us at connect@arkayura.com within 48 hours of delivery.

8. Cash on Delivery (COD)

If COD is available and selected as a payment method, the courier executive will collect the exact invoice amount in cash at the time of delivery. Please note that courier executives are not authorized to allow open-box deliveries (you cannot open the package before paying the COD amount).

9. Contact Us for Shipping Queries

If you experience any unusual delays or need help tracking your order, please reach out to us:

Email: connect@arkayura.com
Instagram: @Arkayura_official