Privacy Policy

At ARKAYURA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.arkayura.com, browse our website, contact us, or place an order with us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Information you provide when contacting us
  • Account information, if you create an account
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders
  • Process payments, refunds, cancellations, and returns
  • Provide customer service and support
  • Respond to enquiries and communications
  • Manage customer accounts, where applicable
  • Communicate with you regarding your orders, purchases, or enquiries
  • Improve our website, products, services, and customer experience
  • Understand website usage and performance
  • Prevent fraud, misuse, and unauthorized activities
  • Maintain the security and functionality of our website
  • Comply with applicable legal, regulatory, tax, and accounting requirements

Where permitted by applicable law, we may also use your contact information to send promotional or marketing communications. You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

3. Payments and Third-Party Service Providers

Payments made through our website may be processed by secure third-party payment providers. We do not store complete payment card details or other complete payment credentials on our own systems.

We may share information that is reasonably necessary with trusted third-party service providers that help us operate our business, including:

  • Shopify and related Shopify services
  • Payment gateways and payment service providers
  • Shipping and delivery partners
  • Website hosting, analytics, technology, and service providers
  • Customer-support and communication service providers

These third parties may process your information only as necessary to provide their services, fulfill orders, operate our website, maintain security, or comply with applicable legal requirements.

We do not sell or rent your personal information.

4. Shopify

Our online store is powered by Shopify. Shopify may process certain information in connection with operating our online store, checkout, payments, security, and other related services.

Shopify's processing of personal information is also subject to Shopify's applicable privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Provide essential website functionality
  • Remember preferences
  • Maintain shopping-cart and checkout functionality
  • Understand website traffic and usage
  • Improve website performance and user experience
  • Support analytics and, where applicable, marketing activities

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information where legally permitted
  • Withdrawal of consent where processing is based on consent
  • Information about how your personal information is being used

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, or services, including social media platforms such as Instagram.

We are not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing their respective privacy policies before providing them with your personal information.

10. Children's Privacy

Our website and services are not intentionally directed toward children who are below the applicable legal age. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

ARKAYURA
Email: connect@arkayura.com
Website: www.arkayura.com
Instagram: @Arkayura_official