Return & Refund Policy

At ARKAYURA, we carefully inspect our products before dispatch to ensure they reach you in good condition. If you receive a product that is damaged, defective, or incorrect, we are here to help.

1. Eligible Returns

We accept returns only in the following circumstances:

  • The product was received damaged.
  • The product has a manufacturing defect.
  • You received a product different from the one you ordered.
  • The product is missing essential parts or accessories that were included with the order.

Return requests must be raised within 48 hours of delivery.

To request a return, please contact us at connect@arkayura.com with your order number and clear photographs and/or videos showing the product, the packaging, shipping label, and the issue with the product.

2. Return Conditions

To be eligible for a return or replacement:

  • The product must be unused and in its original condition.
  • The original packaging, tags, labels, accessories, and other included items should be retained.
  • The product must not have been altered, washed, damaged, or misused after delivery.
  • The return request must be submitted within the applicable return period.

ARKAYURA reserves the right to review the submitted photographs/videos and inspect the returned product before approving a return, replacement, or refund.

3. Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been used or worn after delivery.
  • Products damaged due to improper handling, misuse, accidents, or negligence after delivery.
  • Products that have been altered or modified.
  • Products returned without the original packaging, tags, or included accessories, where these are required for the return.
  • Return requests submitted after the applicable 48-hour period, except where required by applicable law.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please do not dispose of the product or its original packaging until your return request has been reviewed.

If the return is approved, we will provide instructions regarding the return process. Where the issue is confirmed to be due to an error on our part or damage/defect covered by this policy, ARKAYURA may arrange or reimburse the applicable return shipping cost, as appropriate.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

If a refund cannot be processed to the original payment method, we may contact you to arrange an alternative refund method where appropriate and permitted by applicable law.

6. Exchanges and Replacements

For an eligible damaged, defective, or incorrectly delivered product, ARKAYURA may provide a replacement, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at connect@arkayura.com.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.

Any eligible cancellation refund will be processed according to the applicable payment provider's processing timelines.

8. Return Shipping

For eligible returns caused by a damaged, defective, or incorrectly delivered product, ARKAYURA will determine the appropriate return-shipping arrangement on a case-by-case basis.

Customers should not send products back without first contacting us and receiving return instructions.

9. Contact Us

For return, replacement, refund, or cancellation requests, please contact:

ARKAYURA
Email: connect@arkayura.com
Website: www.arkayura.com
Instagram: @Arkayura_official

Please include your order number, registered contact details, photographs/videos of the product and packaging, and a description of the issue when contacting us.